Gunjan Verma is a multifaceted professional with 16 years of experience in training, talent, and learning strategy. Currently serving as a Senior Manager in Training and Quality at Teleperformance, Gunjan oversees operational training functions while focusing on employee engagement and performance improvement. Previously, Gunjan held senior positions at companies like Concentrix and Horizon Contact Centers, where they successfully led training initiatives and implemented strategies that enhanced customer service quality. Gunjan holds an Executive Post Graduate Program in Management with a focus on Strategic Management and Human Resource Management and a Bachelor of Arts in Psychology. As a certified wellness coach, promoting mental health awareness remains a priority for Gunjan.
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