Thomas George is an accomplished professional with over two decades of experience in process excellence, digital transformation, and data analytics. Currently serving as Director of CX Data & Analytics and Performance Optimisation at Concentrix since October 2022, Thomas previously held several senior positions at Firstsource from 2010 to 2022, including Vice President and General Manager. Prior to that, Thomas worked as Manager - Certified Lead Black Belt at Firstsource Solutions Limited and held roles as Assistant Manager - Operations at ICICI OneSource, E-com Consultant at Kashyap Radiant Systems Ltd., and Field Officer at Cadila Pharmaceuticals. Thomas holds a B.Sc in Mathematics from Rani Durgavati Vishwavidyalaya, completed in 1994.
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