Tracy Matheson

Tracy Matheson is a CX Transformation Champion currently serving as the Director of Sales Strategic Partner at Concentrix, focusing on product adoption and market presence for Concentrix CX Tech. With a robust background in relationship management and customer service, Tracy previously held key positions at ethosIQ and SuccessKPI, where they drove revenue growth and partnerships. Tracy’s extensive experience in the customer experience sector also includes ten years at Genesys in various strategic roles. Passionate about creating meaningful customer journeys, Tracy is a dedicated volunteer mentor and lifelong learner.