Violeta Hourani is a Customer & Operations Support Specialist with a strong background in training, process improvement, and multilingual communication. Having worked at Concentrix Services Bulgaria from 2019 to 2023, Violeta excelled as a Logistics Subject Matter Expert, leading training sessions and resolving complex cases. Violeta's proficiency in Arabic, English, and Bulgarian allows for effective communication and enhanced customer satisfaction. Violeta previously held roles at IBM Global Process Services and Last Minute Travel, where they developed skills in customer service and sales support. Violeta earned a Bachelor's degree in Tourism from New Bulgarian University in 2015.
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