William Quijano is an accomplished executive with extensive experience in contact center operations and customer experience management. Currently, William serves as the Sr. Director of Service Delivery at Concentrix, while also being the Founder and Managing Director of Optimal Outcomes Consulting and Owner of Vitamin Sea Diving. Previously, William held various leadership roles at T-Mobile, where significant achievements included improving employee satisfaction and driving operational success. William earned an Executive MBA from Washington State University - Carson College of Business and is pursuing additional degrees from The University of Tennessee at Chattanooga and Ashford University.
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