Wesley Ricketts

Wesley Ricketts has a diverse work experience spanning several industries. Wesley started their career in 1999 as a Shift Manager at Terrace Lanes, where they managed employees, provided customer service, and gained experience in bartending and snack bar operations. In 2001, they became a Customer Service Representative at M&T Bank, where they handled customer inquiries, managed cash and vaults, and served as an instructor on the company's new operating system. From 2004 to 2006, Wesley worked as an Operations Specialist at U.S. Bank, responsible for processing and filing mortgage documents. Wesley was also entrusted with managing the department in the absence of their supervisor. In 2008, Wesley joined Concert Technologies as a Global Service Manager, coordinating domestic and international dispatches, managing large-scale projects, and working in a 24x7 equipment and dispatch environment. Wesley later became a Helpdesk Manager, leading a team, writing performance reviews and reports, creating and managing schedules, and overseeing domestic and international dispatches. Wesley's work experience demonstrates their ability to handle diverse responsibilities, manage teams, and adapt to changing environments.

Wesley Ricketts attended Frederick Community College from 1998 to 2005 where they studied Mathematics and Computer Science, but did not obtain a degree. In July 2016, they received the RTPM certification from BICSI.