Concierge Contact Center
Alan Avellaneda Silva is an IT Specialist at Concierge Contact Center since May 2022, previously working as a Data Entry Specialist at Augusta University Health from February 2022 to May 2022. Prior experience includes a role as a Food Service Worker at Bella Noche, where Alan managed the restaurant's website and Google Business profile for over two years, including website creation and photography. Alan is currently pursuing a degree in Interdisciplinary Studies with a focus on Computer Science at Georgia State University, expected to graduate in 2024.
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Concierge Contact Center
Concierge Contact Center offers concierge, consulting, and call center services to practitioners in the medical and dental fields. The call center is open 24/7/365. The company has developed a unique combination of technology and specialized training for our agents, allowing us to answer calls and schedule appointments quickly and efficiently. Our HIPAA certified call agents know how to handle emergency calls, reschedule existing patients and schedule new patients who are looking for a dentist. Most of Concierge Contact Center's agents are also bilingual. Clients who use our services see, on average, a 29% increase in new patients per month.