Mark Hertenstein

Mark Hertenstein is an experienced operations analytics professional currently serving as the Sr. Director of Operations Analytics at Concora Credit since April 2019. Prior to this role, Mark held multiple positions at IBM from September 2013 to April 2019, including AVP - Strategic Planning & Analytics, where responsibilities included leading an analyst team, managing revenue processes, and presenting strategic updates to senior leadership. Mark also gained valuable experience at Capital One from July 2010 to September 2013 as a Sr. Operations Analyst-Forecasting, focusing on demand forecasting and performance analytics for large call center operations. Mark holds a Bachelor's degree in Business Administration with a concentration in Finance from The Ohio State University, earned in 2010.