Louis Citrone

Louis Citrone is an experienced professional in the insurance and claims management sector, currently serving as a Property Claims Supervisor at Concord Group Insurance since April 2020. Previously, Louis held the role of Emergency Services Project Manager at Paul Davis Restoration of Worcester County and spent over a decade at The Hanover Insurance Group, where responsibilities included managing a team of property adjusters and negotiating settlements for property claims. Louis began the career as a Claims Adjuster at Amica Insurance. Earlier experience includes a managerial role at Eat Smart Cafe and bartending at Chili's, where training new employees was also a key responsibility. Louis holds a BS in Management from Suffolk University's Sawyer Business School and an Associate in Claims from the American Insurance Institute, along with a certificate from Boston University's Service Operations Excellence Program.