Jay Freeman

Jay Freeman is a seasoned IT professional with extensive experience in global IT support and service management. Currently serving as Sr. Manager of Global IT Support at Concur since May 2014, Jay is deeply integrated within the SAP ecosystem, emphasizing established partnerships and processes. Prior to Concur, Jay held notable positions at The Walt Disney Company as Service Availability Manager, where responsibilities included managing Major Incident and Problem Management processes, and at Bensussen Deutsch & Associates as IT Operations Manager, focusing on operations management and stakeholder collaboration. Jay began a career at Getty Images as Manager of West Coast Helpdesk Operations, ensuring reliable IT service delivery and operational excellence. Education credentials include attendance at Boise State and Interlake High School.