Marian Budac has extensive experience in product support and team leadership, primarily at SAP Concur since December 2012. As Proactive Support Lead, Marian focuses on driving case deflection and improving incident resolution efficiency. Previous roles include Director of Product Support, where Marian cultivated high-performance teams, managed key performance indicators, and enhanced customer experiences through collaboration with product engineering. Additional experience includes positions at Covidien AG, BENTELER ČR s.r.o., and Expedia, Inc., showcasing skills in client support, team management, and technical troubleshooting. Marian holds a Master of Arts degree in Germanic Languages, Literatures, and Linguistics from Charles University.
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