Monica Tan

Monica Tan is a seasoned professional in client engagement and customer success, currently serving as a Client Engagement Executive and Enterprise Customer Success Partner at SAP Concur since July 2019. With a background in customer support service renewal sales at Oracle from November 2012 to July 2019, Monica successfully improved auto renewal rates and maintained strong relationships with customers and partners while achieving sales targets for seven consecutive years. Prior experience includes roles at Jardine OneSolution China Co., Ltd. as a Service Product Specialist, Dell as a Senior Inside Sales Account Manager and Inside Sales Account Manager, and Ricoh China Co., Ltd. as an Account Manager, demonstrating a consistent track record of exceeding sales quotas and driving customer satisfaction. Monica holds a Bachelor's degree in Telecommunication Engineering from South China Normal University, obtained between 2001 and 2005.