Oliver Francisco

Oliver Francisco has over a decade of experience in client support and management, currently serving as the SAP Concur Support Manager at SAP Concur since June 2013. In this role, Oliver Francisco is responsible for hiring, training, and developing a skilled support staff to maintain high client satisfaction. Additionally, Oliver Francisco oversees the workflow and client engagements of the team and has developed comprehensive training programs to enhance staff knowledge of service and applications. Prior to this position, Oliver Francisco worked as a Travel Specialist at Motif, Inc. from June 2009 to December 2012, and also served as an Analyst at SAP Concur, where responsibilities included resolving escalated customer issues and providing consultative support for complex service-related inquiries.