Niraj Arora is a dynamic professional with over 16 years of experience in the HRO/BPO/ITES industry, specializing in Operations, Transitions, and HR Shared Services, including U.S. Retirement and Health and Welfare Benefits. Niraj has a proven track record of driving innovations and improvements for cost optimization and enhancing customer experience. They previously held roles as a Team Leader at Motif, Inc., and as a Customer Care Representative and Process Specialist at Motif Infotech India Pvt Ltd, before becoming the Manager of Operational Excellence at Conduent. Currently, Niraj aspires to obtain a PMP certification and has completed multiple training sessions to further their expertise.
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