Randy Duran is an experienced Technical Support Advisor at Conduent since March 2020, providing support for a range of Apple products while handling an average of 75 inbound calls per day. Prior experience includes roles as a Field Support Technician at Smart Source, where on-site support for networking and device setups was delivered, and as Owner/Mobile Disc Jockey at Mad Dogg Productions, overseeing entertainment services for various events. Additional technical roles include Computer System Operator at Aretech Information Systems/IBM, Help Desk Technician at Chipotle Mexican Grill and Par 5 Technologies, and IT Support Specialist at Intelligent Waves LLC, focusing on technical support and network solutions. Duran holds multiple certifications, including ITILv3 Foundation and CompTIA A+, along with a PC Support Specialist certificate.
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