Lee Willis

Lee Willis has a diverse work experience in IT services. They started their career as a Cable Puller at Bell Technical Solutions in 2015. They then worked as an IT Services Technician at Computer XS from 2008 to 2011, where they were responsible for designing in-store flyers, managing advertisements, providing customer service and support, and maintaining and building machines.

In 2012, they joined Conestoga College Institute of Technology and Advanced Learning as an IT Services Technician in their role as a work study student. During this time, they gained experience in network and phone maintenance, account creation and maintenance, and resolving network password problems.

In 2014, they worked as a Customer Support representative at Lone Wolf Real Estate Technologies, where they provided customer service and support for custom software, diagnosed and resolved client program configuration issues, and handled system administration tasks.

They then returned to Conestoga College in 2015, where they held various roles in the IT Services department. They began as a Help Desk Technician, providing support to college staff and faculty. They later became a Hardware Technician, where they were responsible for diagnosing and repairing computers, laptops, smartphones, and other electronic devices. They also performed tasks such as inventory setup, software installations, network troubleshooting, and assisting with events. They then transitioned to the role of Mobile Device Technician, where they provisioned, deployed, and supported laptops for staff and faculty, as well as built and assisted with student device loaner programs.

Currently, Lee Willis is working as a Senior Service Desk Analyst at Conestoga College, where they provide support for incident resolution and request fulfilment. They focus on delivering service excellence and continual service improvement aligned with ITSM and ITIL practices, and adopt a customer-centric approach.

Overall, Lee Willis has a strong background in IT services, with experience in customer support, hardware repairs, network maintenance, and system administration.

Lee Willis attended Conestoga College from 2011 to 2014, where they obtained an Advanced Diploma in IT Innovation & Design. Prior to attending Conestoga College, they also completed their high school education at Preston High School, although specific information regarding the duration and field of study are not available.