Adriana Andrade

Adriana Andrade began their professional career at Gympass in 2014, where they held various roles, including Executiva de Relacionamento B2B, Analista de Customer Success, and Estagiário de Customer success. In 2019, they joined Férias & Co. as Executiva de Relacionamento. Currently, they are employed at Conexa Saúde as Client Success Coordinator and Sr. Customer Success Analyst. In their roles, they are responsible for managing relationships with partner companies, providing support, resolving problems related to billing, operations, legal, finance, marketing, and trade marketing, mediating conflicts, proposing strategic solutions, and suggesting process improvements.

Adriana Andrade obtained a Bachelor's Degree in Public Relations from Centro Universitário FMU | FIAM-FAAM between 2013 and 2016. In 2020, they obtained a Customer Success Essential certification from CS Academy. Adriana is also in the process of obtaining a Certificate of Inbound Marketing from Rock Content.