Diego Alcalde Tegon is a skilled professional with experience in performance analysis and optimization. Currently serving as a Pleno Analyst at Conexa Saúde since August 2021, Diego has previously held the position of Junior Analyst within the same organization. Prior to this role, Diego worked at linte_ as an intern in Customer Experience projects from October 2020 to July 2021, where responsibilities included understanding, designing, and configuring workflows, managing contract controls, data transaction oversight, document automation, dashboard setup, and direct client interactions. Diego holds a degree in Chemical Engineering from EEL-USP, completed in December 2022, and a Technical Course in Mechatronics from Colégio Técnico ETEP, obtained in 2010.