Nina Hancock

Nina Hancock is an accomplished professional with extensive experience in customer success and engagement across various industries. Currently serving as the Director of Customer Success at Confirm since March 2025, Nina leads the Customer Success & Support teams and previously held the position of Senior Staff Customer Success Manager. Prior to Confirm, Nina worked as a Customer Engagement Strategist at Prime 8 Consulting, managing the transition of Microsoft's Glint customer base to Microsoft Viva and driving revenue retention. Nina's career also includes significant roles at Forma and Culture Amp, where expertise in customer success practices and organizational growth was demonstrated. Earlier experience as a Customer Success Manager at Microsoft involved coaching key EMEA companies on product adoption, while prior roles at CACI Ltd and the Department for Transport focused on project management and business transformation. Nina holds both an MSc in Political Sociology and a BSc in International Relations & History from The London School of Economics and Political Science.