Laura Pielli

Laura Pielli is a seasoned professional with extensive experience in digital marketing and client retention. Currently serving as a Customer Success Manager at Confluent since May 2024, Laura focuses on enhancing client happiness and retention. Prior to this role, Laura held various positions at Semrush and Teleperformance. Laura's responsibilities encompassed performance management, data analysis, team training, and recruitment. Earlier experience includes account management and marketing roles at Mail & Friends Digital SL and Traffic Advisor Ltd, as well as an HR specialist position at DialogoDiretto srl. Laura holds a Laurea Magistrale in Semiotica and a Laurea in Scienze della comunicazione e dell'informazione from Alma Mater Studiorum – Università di Bologna.