Scott Heusinkveld is an experienced IT professional with a strong background in technical support and operations management. Currently serving as a Technical Support Manager at Conga since February 2022, Scott has previously held roles including IT Operations Manager at TeleTech, where responsibilities involved client liaison, requirement assessment, and CRM platform improvements. At UnitedHealth Group - Optum, Scott managed a Tier 3 application support team to develop healthcare enrollment CRM applications, ensuring alignment with business goals. Earlier experience includes roles in IT service coordination and project management, where Scott implemented strategic initiatives such as an Enterprise Single Sign-on Tool at CDI Corporation. Scott's career began at IBM, where foundational skills in IT support were developed. Education includes studies at Colorado State University and Hastings College.
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