Wout Cox is a seasoned professional in customer experience and contact strategy, currently serving as Principal Consultant at Coniche. Wout's expertise blends operations leadership and consultancy, with a commitment to enhancing customer connections through technology and empathy. Wout has held significant roles at various organizations, including as Site Director for Netflix Customer Service at Majorel Amsterdam and Head of Global Customer Success at Art.com. Wout has also contributed to educational efforts as a core lecturer at Coniche Business School, focusing on Customer Experience Management. Wout holds an MBA in Customer Contact Management from Coniche Business School and a Master's degree in Business Communication from Radboud University.
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