Kristina Kemp

Kristina Kemp is a seasoned professional with extensive experience in customer success and account management across multiple industries. Currently serving as the Director of National Accounts at Connect America since September 2025, Kristina previously held various leadership positions at Luma Health, culminating in the role of Head of Customer Success, where significant achievements included a 5% increase in gross retention and developing strategic account plans that contributed over 35% of new revenue from existing customers. Earlier positions at Yelp Reservations involved managing high-profile customer accounts and enhancing onboarding processes, while roles in sales management and customer support were established in luxury retail and gallery environments. Kristina holds a BA in Studio Art from the University of California, Santa Cruz.