Jim Bren

Jim Bren is a seasoned IT and technical support professional with extensive experience in systems support and management. Currently serving as the Systems Support Manager at Connected Cannabis Co. since July 2021, Jim has successfully improved operational efficiencies by 25% to 33% and implemented key cybersecurity measures, resulting in significant reductions in phishing risks. Prior to this role, Jim was a Technical Support Manager at Cinionic, where contributions included the successful implementation of Salesforce CRM, automating shipping processes, and enhancing troubleshooting procedures, leading to higher accuracy and efficiency. Jim’s career began at Barco, where advancements from Technical Support Representative to Supervisor demonstrated a strong ability to lead teams, improve customer support, and ensure seamless transitions during system migrations. Jim holds a BA in English from California State University-Sacramento.