Melanie Dowler

Melanie Dowler is a skilled professional with extensive experience in customer service and project management. Currently serving as a Customer Success Manager at Connected Solutions Group, LLC since April 2021, Melanie has effectively overseen project flow and managed customer communications for installations. Prior roles at Connected Solutions Group include Customer Success Specialist and IoT Project Coordinator, emphasizing customer expectation management. Previous experience includes serving as a Service Writer at Thermo King Sales & Service, where responsibilities encompassed generating and filing service work orders, addressing customer inquiries, and assisting management. Melanie has also held positions at James River Equipment, Dogwood Veterinary Emergency and Specialty Center, and Bass Pro Shops, demonstrating a consistent track record in customer relations and operational support. Melanie holds a Bachelor of Science degree in Mass Communication/Media Studies from Virginia Commonwealth University.