Amanda Donovan

Amanda Donovan has extensive experience in workforce analysis and management, currently serving as a Workforce Analyst at ConnectiCare since February 2019. Prior to this role, Amanda worked as a Workforce Management Specialist at MGM Springfield for eight months and held a similar position as a Workforce Analyst at StubHub from August 2012 to March 2018. Amanda's career began at Comcast Cable, where employment as a Forecast Analyst lasted from March 1999 to December 2009. Key responsibilities have included forecasting call volume, staffing needs, and service levels, as well as managing off-phone activities for a large internal call center workforce.