Connections Housing
Courtnie Hicks has extensive work experience in various industries. Courtnie started their career as a Room Reservation Agent at Sahara Casino, where they provided excellent customer service and maximized corporate profits through suggestive sales techniques. Courtnie then worked as a Customer Service Temp at PrideStaff, where they provided high-level clerical, administrative, and customer support to construction businesses.
After that, Courtnie joined AT&T as a Customer Self Install representative, troubleshooting customer internet problems and helping customers set up DSL modems. Courtnie then worked at Cox Communications as a 3 Product Technical Support representative, resolving technical customer service-related problems and assisting with connections and installations. Courtnie also had a brief role at Manpower Staffing as a HelpDesk Support for UPS, handling technical issues for UPS shipping software.
Courtnie's most recent work experience is at Connections Housing, where they have held multiple roles since 2012. Courtnie started as a Reservation Supervisor, ensuring adherence to policies and procedures and handling customer service and problem resolution. Courtnie then became a Housing Services Manager, responsible for researching, contracting, and setting up events in various cities. Currently, Courtnie serves as the Vice President of Operations, overseeing and managing the Operations Teams and assisting in high-level project management.
Overall, Courtnie Hicks has a diverse range of experience in customer service, technical support, and operations management.
Courtnie Hicks completed their high school education at Laughlin High School from 2000 to 2004. Courtnie obtained a Diploma in High School/Secondary Diplomas and Certificates.
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Connections Housing
A full-service sourcing, housing and event management company, Connections Housing has a 30-year track record of increasing hotel pick-up, attendance and profitability for clients. We do it all for you – from reservations, room block management and meeting planning to site selection, contract negotiations and on-site meeting management. Because each client relationship is a true partnership, we custom-tailor housing strategies that are perfectly in sync with your event and objectives. We pair our seasoned team of service-oriented industry experts with Passkey®– the world’s leading online hotel reservation and housing system – to provide best in class customer service and technology solutions that forge lasting relationships with our clients, hotel brands and destinations. With offices in Atlanta and Las Vegas, plus contacts throughout the industry, we are driven by customer service. Our pledge of client satisfaction ensures maximum results through an unparalleled commitment of time and resources dedicated to your unique needs.