Sadaf Shaikh is an experienced Quality Team Lead at ConnectWise, where responsibilities include people management, conflict management, change management, project management, and process excellence since August 2018. Previously, Sadaf held positions as a Senior Quality Analyst and a Quality Analyst, focusing on enhancing customer experience through call monitoring, feedback delivery, and process improvements. Earlier roles included Senior Quality Assurance Analyst and Quality Analyst at Continuum, as well as Quality Analyst at TinyOwl and Customer Service Representative at Epicenter Technologies Pvt. Ltd. Sadaf is currently pursuing a PGDM in Service Excellence at the Welingkar Institute of Management, building on an M.Com in Business/Commerce from Mumbai University.
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