Heather Shepherd

Heather Shepherd is an experienced sales manager currently serving as the Mortgage Services Sales Manager at Connells since May 2021. Prior to this role, Heather held the position of Branch Manager at RBS, where significant improvements in staff engagement and sales performance were achieved within a short timeframe. With a long tenure at Nationwide Building Society from 1997 to 2019, Heather progressed through various leadership roles, including Local Director, Senior Branch Manager, and Branch Manager, ultimately overseeing the operations of 10 branches and managing a large team. Throughout these roles, Heather demonstrated a commitment to enhancing customer retention, driving staff performance, and implementing process improvements.