Technical Account Manager

Skimlinks, a Taboola company, is a global e-commerce monetization platform, with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Huffington Post, Business Insider, Refinery29, and more…) and 48,500 retailers around the world helping content producers get paid commissions for the products and brands they write about. This gives us a direct view of the browsing and shopping behaviors of over 650 million users. Our technology understands the web pages users visit, the brands and products they look at, the links they click on, and the purchases they make, across our entire network. We track over $2.5m affiliated sales every day and have the expertise and the tools to power all commerce strategies on every channel development of new Merchant / Advertiser client relationships.

The Technical Account Manager is the main interface between our customers and our technology, and a key contributor to helping the commercial team, operations team and product team to operate efficiently. This role is based in Gurgaon, and is a part of our Product Operations Team.

Responsibilities:

• Ensure the technical implementation quality for our enterprise customers using a wide range of tools such as Javascript, Link Wrapper, fave.co, AMP, and more.
• Implement new features on specific accounts to achieve our commercial objectives, including Product Key, Link override, SubIDs, etc.
• Ownership and management of end-to-end network migrations for specific enterprise merchants.
• Serve as the main point of contact for enterprise customers regarding technical matters with Skimlinks and handling account management team escalations related to managing our enterprise publishers, including tracking issues and API queries.
• Establish and monitor complex rate structures with merchants to provide the right incentives for our enterprise publishers.
• Work closely with the commercial teams in APAC, UK, US, and EU through attending team meetings and providing support to shared customers with common goals.
• Collaborate with the Operations, Engineering, and Product Marketing teams for platform updates to be shared with the Commercial Team.