Grace Ogork

Grace Ogork is an experienced professional with a strong background in credit and customer service management, currently serving as the Outsourcing Senior Manager at Conn's HomePlus since August 2013. Key accomplishments include enhancing customer satisfaction by 8% month over month and increasing service levels by 6% through effective team management and analysis. Previously, Grace held the position of Senior Production Manager, where a focus on strategic initiatives and high-quality assurance led to significant improvements in productivity and employee retention. Earlier career experience includes roles at J.P. Morgan as Liaison Manager for Agency Outsourcing and Wachovia Corp as Bank Officer in Collections, focusing on compliance and vendor relations. Grace holds a Bachelor's degree in Business Administration from Rutgers University - Newark.