Katherinne Garrido

Katherinne Garrido possesses extensive experience in customer service management and operational processes within the banking and finance sectors. Currently serving as Gerente de Servicio al Cliente y Procesos at Consorcio since October 2019, Katherinne has previously held significant roles such as Subgerente de Operaciones de Negocios y Servicio al Cliente at Banco Consorcio and Subgerente de Operaciones, Procesos, Control de Gestión y TI at Lexicom Falabella. Katherinne's career highlights include the successful implementation of the Genesys management tool which enhanced remote channel efficiency by over 20%. Katherinne's educational background includes a Master's degree in Dirección y Desarrollo de Servicios from Universidad Adolfo Ibáñez and several diplomas focusing on management and quality strategy.