Elena Mantsevich

Elena Mantsevich has a diverse work experience. Elena started their career as an Editorial Assistant at The Herald-Mail in 1996. Elena then moved on to become a Research Assistant at The Hilltop Institute at UMBC in 1999. In 2001, they joined Consortium Health Plans, where they held several roles including Network Information Analyst, ClaimsQuest and Pricing Coordinator, Manager of Customer Relations, and most recently, Director of Customer Relations. Elena has been with Consortium Health Plans since 2001.

Elena Mantsevich received their Bachelor of Arts degree in Healthcare Administration and Policy from the University of Maryland Baltimore County, where they studied from 1998 to 2001. In addition to their formal education, Elena has obtained various certifications and completed online courses in areas such as security, sales, communication, data visualization, business writing, critical thinking, leadership, emotional intelligence, and more. Some of the institutions they obtained certifications from include LinkedIn, Blue Cross Blue Shield Association, and America's Health Insurance Plans. The specific months and years for their certifications from LinkedIn are as follows: "Interpersonal Communication" in November 2021, "Data Visualization: Storytelling" and "Tips for Better Business Writing" in September 2021, "Critical Thinking for Better Judgment and Decision-Making" and "Leading at a Distance" in June 2021, "Developing Your Emotional Intelligence" and "Smartsheet Essential Training" in November 2020, "Unconscious Bias" in July 2020, "Productivity Tips: Taking Control of Email" in January 2020, "Aligning Customer Experience with Company Culture," "Gaining Skills with LinkedIn Learning (2016)," "How to Use LinkedIn Learning," "Public Speaking Foundations," and "Strategic Thinking" in December 2019. The obtained months and years for their certifications as a Certified Healthcare Consultant (CHC) from Blue Cross Blue Shield Association and as a Professional from the Academy for Healthcare Management (PAHM) from America's Health Insurance Plans are unknown.