Jairo Pinheiro

Jairo Pinheiro is a skilled IT support technician currently working at Constellation Oil Services since March 2020, specializing in remote support for Windows users, incident management in network and hardware, Active Directory, access management, and Microsoft Exchange. Prior experience includes a position as a Level 2 Support Analyst at Quality S.A., providing remote and on-site support for Windows and IT infrastructure in offshore environments. Jairo has also worked as a technical support assistant at Hinfoluz Store And Services, focusing on the implementation of CFTV and telecom systems, and as a self-employed technician assisting domestic users with hardware and software maintenance. Earlier, Jairo served as an executive secretary at APAE de Macaé, managing associate records and administrative documentation. Currently pursuing a bachelor's degree in Information Technology and Information Systems at Estácio, Jairo demonstrates a strong foundation in technical support and organizational skills.