James Heinlen-

James Heinlen holds an MBA in Organizational Leadership from Ashford University and has extensive experience in call center management and operations within the telecommunications and health sectors. Currently serving as the Call Center Director at Consumer Cellular, Inc. since October 2021, James previously managed call center operations at Dignity Health and led teams at Synergy Solutions, Inc. where roles included Director of Operations and Performance and Optimization Manager. Earlier experience includes training and development positions at UnitedHealth Group and Uniprise Operations Training and Development, showcasing a strong background in workforce management, employee development, and training curriculum design.