Marcio Junior

Marcio Junior is currently employed at Conta Simples as a N2 Support Analyst since August 2023. Responsibilities include multichannel customer support for complex cases, collaboration with Technology teams through Jira, mapping instabilities to improve services, and assisting in the creation of knowledge articles. Previous roles include Junior Support Analyst at Conta Simples and various positions at PicPay, where functions encompassed regulatory back-office documentation and customer experience support. Additionally, Marcio has experience as a Relationship Attendant at Sollo Brasil. Educational qualifications include a Technologist degree in Data Science from Universidade Vila Velha and a Technical degree in Occupational Safety from EEEM Arnulpho Mattos.