Vitor Martins is an experienced professional in Customer Experience operations, currently serving as Senior Operations Coordinator at Contabilizei since September 2025. Vitor previously held the same title at Cayena from October 2023 to September 2025, focusing on customer journey development and process optimization through Customer Centricity methodologies. Prior to that, Vitor worked at QuintoAndar as Senior Coordinator of Customer Experience for Critical Cases and Operations, overseeing key performance indicators and strategic planning for various customer journeys. Vitor's career also includes a management role at TP, specializing in crisis management and large account operations, and a position at Atento, where oversight of operational KPIs and result analysis was essential. Vitor holds a degree in Marketing and Communication from Universidade Santo Amaro and a Lean Six Sigma Green Belt certification from Escola EDTI.
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