At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity.

Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative.  Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360.

We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year.

McAllen, US 🇺🇸
Toronto, Canada 🇨🇦 
Montreal, Canada 🇨🇦 
Monterrey, Mexico 🇲🇽 
Bogota, Colombia 🇨🇴 
Baranquilla, Colombia 🇨🇴 
Montego Bay, Jamaica 🇯🇲 
Athens, Greece 🇬🇷 
Cebu, Philippine 🇵🇭
Banglore, India 🇮🇳 
Kerala, India 🇮🇳 
Cario, Egypt 🇪🇬 

🏆 Stevie® Awards 2023 
Customer Service Team of the Year.

🏆 Comparably Awards 
2023 Best Companies for Women Award!
2023 Best Companies for Diversity Award!
2023 Best Company Culture Award!
Best CEOs of 2023!

🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.

AI/ML

Enterprise Software

IT Services

ContactPoint 360

ContactPoint 360's headquarters in Toronto, Canada

Asad Mirza

Dr. Ramesh Kumar

Mehul Kumar

Rosa Salazar

Gina Paola Rodriguez

Prasun Roy Choudhury

Alfie Torres

Daniel Cheung

The Operations team at ContactPoint 360 ensures the seamless execution of daily activities, optimizing workforce management, speech analytics, and overall operational efficiency to enhance the customer experience journey. They spearhead efforts to integrate advanced technologies with human insights, ensuring that service delivery across all global delivery centers remains consistent, efficient, and aligned with client visions. This team’s expertise plays a crucial role in sustaining the high standards that contribute to ContactPoint 360’s reputation for excellence and innovation.

Operations

The Leadership Team at ContactPoint360 is a driving force behind the company's strategic direction and operational excellence. This elite group of individuals, including top executives such as the President & CEO, Vice Presidents of Operations, Quality Assurance, Client Relations, and Finance, collaboratively guide the company’s initiatives in enhancing customer experience and technological innovation. They are responsible for setting visionary goals, fostering client relationships, ensuring financial stability, and leading transformative projects that align with the company's commitment to simplicity, empathy, and innovation. This team's leadership ensures ContactPoint360 continues to grow and excel while staying true to its core values.

ContactPoint 360

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Teams

Operations

Leadership Team

Offices

ContactPoint 360

Org chart

Teams

Operations

Leadership Team

Offices

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