Sameer .

Sameer is an experienced professional currently serving as Practice Lead at ContactPoint 360 since April 2025. Prior to this role, Sameer held multiple positions at [24]7.ai from July 2013 to March 2025, including Senior Principal Analyst, Lead Solutions Consultant, Senior Business Analyst, Business Analyst, and QA Team Lead, contributing to the development and deployment of customer engagement products while optimizing analytics for business growth. Earlier experience at [24]7 Inc. from 2010 to 2013 as a Senior Quality Analyst involved project management, compliance, training, and improving data-driven processes. Sameer holds a Bachelor of Science in Computer Science from Alpha Institute of Management and Technology Science, completed in 2009.