At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity.

Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative.  Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360.

We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year.

McAllen, US 🇺🇸
Toronto, Canada 🇨🇦 
Montreal, Canada 🇨🇦 
Monterrey, Mexico 🇲🇽 
Bogota, Colombia 🇨🇴 
Baranquilla, Colombia 🇨🇴 
Montego Bay, Jamaica 🇯🇲 
Athens, Greece 🇬🇷 
Cebu, Philippine 🇵🇭
Banglore, India 🇮🇳 
Kerala, India 🇮🇳 
Cario, Egypt 🇪🇬 

🏆 Stevie® Awards 2023 
Customer Service Team of the Year.

🏆 Comparably Awards 
2023 Best Companies for Women Award!
2023 Best Companies for Diversity Award!
2023 Best Company Culture Award!
Best CEOs of 2023!

🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.

AI/ML

Enterprise Software

IT Services

ContactPoint 360

ContactPoint 360's headquarters in Toronto, Canada

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

This department oversees the coordination and efficiency of daily operations within the organization.

Operations Management

This department guides and oversees technical project management and strategic direction in technology initiatives.

Technical Leadership

This department ensures the quality and reliability of products through systematic testing and analysis.

Quality Assurance

This department handles customer inquiries, support, and service-related interactions to enhance overall customer satisfaction.

Customer Service

The Operations team at ContactPoint 360 ensures the seamless execution of daily activities, optimizing workforce management, speech analytics, and overall operational efficiency to enhance the customer experience journey. They spearhead efforts to integrate advanced technologies with human insights, ensuring that service delivery across all global delivery centers remains consistent, efficient, and aligned with client visions. This team’s expertise plays a crucial role in sustaining the high standards that contribute to ContactPoint 360’s reputation for excellence and innovation.

People (21)

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Other teams

Operations Management

Technical Leadership

Quality Assurance

Customer Service

Operations