Penny Downs

Penny Downs is an accomplished professional with extensive experience in customer service and operations management across various sectors. Currently serving as Customer Success Director at Contact Web Ltd since June 2023, Penny has held key positions including Customer Success Manager and Customer Care Manager at Barry Callebaut Group. Previously, Penny was the Head of Customer Service at Fresh Direct (UK) and worked to enhance customer experience at Miele UK as Customer Experience Manager, overseeing contact centers. Other notable roles include Customer Service Manager at Arsenal Football Club, Operations Manager at Vangent, Inc., and Operations Manager at Dixons Stores Group, as well as positions in sales management at HFC Bank and Barclays Bank. Penny is actively seeking new challenges in operations, customer service, or account management.