Contact Web Ltd
Penny Downs is an accomplished professional with extensive experience in customer service and operations management across various sectors. Currently serving as Customer Success Director at Contact Web Ltd since June 2023, Penny has held key positions including Customer Success Manager and Customer Care Manager at Barry Callebaut Group. Previously, Penny was the Head of Customer Service at Fresh Direct (UK) and worked to enhance customer experience at Miele UK as Customer Experience Manager, overseeing contact centers. Other notable roles include Customer Service Manager at Arsenal Football Club, Operations Manager at Vangent, Inc., and Operations Manager at Dixons Stores Group, as well as positions in sales management at HFC Bank and Barclays Bank. Penny is actively seeking new challenges in operations, customer service, or account management.
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Contact Web Ltd
Welcome to Contact Web's LinkedIn page! We are a UK-based team offering contact centre arrangements with dedicated teams of flexible agents. Whether you need support with inbound or outbound customer service, debt collection, or sales, our experienced teams of agents are ready to help. At Contact Web, our team have a wealth of experience in managing contact centres within highly regulated industries, such as financial services, including debt collection and customer support. We also have extensive experience working with partners in the retail, automotive and travel industries. Our team has extensive knowledge and expertise in delivering exceptional customer service and managing complex customer interactions. We understand that every business has unique requirements, and we pride ourselves on providing flexible, bespoke solutions that are tailored to our clients' specific needs. We believe in building strong, long-lasting partnerships with our clients, and we work closely with them to ensure that we understand their unique requirements and deliver services that exceed their expectations.