ContactUs Communications
Christopher J Donaker is an accomplished analytics professional with extensive experience in data strategy, analytics, and workforce management. Since October 2013, Christopher has held the position of Head of Analytics and Data Strategy at ContactUs Communications, leading teams in data analytics, development, and workforce management while developing machine learning capabilities to enhance forecasting, customer support, and behavior modeling. Previous roles included Senior Data Analyst and Full Stack Data Developer, where Christopher created software for workforce management and automated reporting solutions. Christopher also has experience in business analytics, speech analytics, and financial management from roles at H & D Drilling Inc., Academic Analytics, The Ohio State University, and Central Ohio Technical College. Christopher holds a Bachelor of Arts in Economics from The Ohio State University and has pursued further education through Udemy.
This person is not in any teams
ContactUs Communications
ContactUS Communications is a U.S.-based contact center services organization supporting global brands across a variety of industries. Its highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention, and win-back programs, as well as technical support.