Mário Melo

Mário Melo is an experienced application analyst currently working at Contentserv since July 2023. Previously, Mário served as a customer success manager at AirTrain, focusing on establishing strong relationships with customers through high-touch onboarding and translating their needs into user stories for product development. Mário's career also includes leadership roles, such as help desk team lead at Dev_So, where Mário managed a support team and executed manual QA testing. Mário has extensive customer support experience in various organizations, including ATB and escola on, where Mário facilitated training and developed support documentation. Holding a Master's degree in psychology from Universidade de Coimbra, Mário possesses a strong foundation in education, development, and counseling, complemented by additional certifications in training.