Margriet Paagman currently serves as the Director of Customer Success for EMEA & APAC at Contentstack, leading the International Customer Success Team since November 2023. Previously, Margriet held the position of VP Global Customer Success at Gainsight from 2021 to 2023, where notable achievements included a 20-point increase in NPS, the merging of two customer success teams, and significant overachievement in GRR and upsell targets. Margriet’s earlier experience also encompasses various leadership roles at inSided, focusing on customer success, account management, and business unit leadership, as well as strategic account management at Canon Nederland N.V. and sales management at Oce. Educational credentials include advanced programs at Erasmus Institute and Maastricht University, complemented by a degree from Fontys Hogeschool Tilburg.
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