Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. 

Software

Gainsight

Gainsight's headquarters in San Francisco, CA, United States

The Phoenix office focuses on customer success and finance, supporting enterprise accounts and enhancing client relationships.

Phoenix

The London office focuses on driving EMEA sales and ensuring customer success through strategic solutions and account management.

London

Chuck Ganapathi

Marilee Bear

Nishitha S

Mark Koskei

Paul Sheppard

Erica Kuhl

Prem Parameswaran

Brent Krempges

Ori Entis

Dave Swarthout

Vijay Jegan

The Engineering Team at Gainsight is responsible for developing, maintaining, and enhancing the company's customer-centric technology solutions. This diverse team of software engineers, technical analysts, and support specialists collaborates to ensure high-quality product performance and security, while also providing crucial technical support to enterprise customers. Their focus on innovation and efficiency drives the reliability and effectiveness of Gainsight's Customer Cloud offerings, empowering businesses to prioritize customer success.

Engineering Team

This department focuses on designing and implementing tailored solutions that meet client needs through a mix of technical architecture and consultation expertise.

Solutions Architecture

This department focuses on ensuring customer satisfaction and success through consultancy and support services.

Customer Success

The Customer Success Team at Gainsight plays a vital role in ensuring clients maximize the value of their customer-centric technology solutions. This diverse team of global and strategic managers, support specialists, and consultants collaborates closely with clients to provide proactive support, drive product adoption, and enhance overall customer experience, ultimately fostering long-term relationships and driving business results for both Gainsight and its customers.

Customer Success Team

This department focuses on the design, development, testing, and maintenance of software applications and systems.

Software Engineering

This department oversees the design, development, and management of engineering projects and teams.

Gainsight

Org chart

Teams

Engineering Team

Solutions Architecture

Customer Success

Customer Success Team

Software Engineering

Engineering Operations

Offices

Gainsight

Org chart

Teams

Engineering Team

Solutions Architecture

Customer Success

Customer Success Team

Software Engineering

Engineering Operations

Offices

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