Michalina Konieczna

Michalina Konieczna is a seasoned professional in customer success with over nine years of experience at CONTEXTworld, where roles have included Team Leader and Customer Success Manager. In the capacity of Team Leader, Michalina has managed a team of nine, focusing on employee development and process optimization to enhance customer satisfaction. As Customer Success Manager, responsibilities included managing over 2 million accounts and liaising between various internal teams and clients to address complex inquiries, ensuring optimal use of CONTEXT's products and services. Earlier experience as an Assistant Project Manager involved supporting significant projects for major clients like Samsung and Lenovo, managing data integration and onboarding processes. Additionally, Michalina has experience in customer service from Costa Coffee and holds a Bachelor's Degree in Economics from Uniwersytet Ekonomiczny w Katowicach.