Jessica Gabriela da Cunha Cascione

Jessica Gabriela da Cunha Cascione is a professional with extensive experience in customer success and onboarding management. Currently serving as a Supervisora de Sucesso do Cliente at Control iD, Jessica leads onboarding teams and oversees software training processes. Previously, as a Manager at Ahgora, Jessica implemented retention strategies for both Tech Touch and Low Touch customer segments and spearheaded engagement initiatives for small and medium enterprises. Roles in customer success and human resources, along with a background in research and administrative coordination, have further enriched Jessica's skill set. Educational qualifications include a degree in Economics from Universidade Federal de Santa Catarina and a specialization in Production Engineering from Centro Universitário Internacional UNINTER.