Sima Panasky

Sima Panasky is an accomplished professional with extensive experience in customer success and operations management. Currently serving as the Customer Onboarding Team Leader at Convergence Networks since December 2020, Sima has previously held multiple roles at the company, including Senior Client Success Manager and Client Success Manager. At Case IQ, Sima significantly improved the Net Promoter Score through targeted training and product engagement strategies. Prior experience includes serving as the Asia Pacific regional lead for consumer services at SC Johnson, where Sima achieved substantial cost savings and service improvements, and as Assistant Operations Manager at Scicom (MSC) Bhd, managing a high-volume customer service team. Sima's educational background includes an MBA in Marketing from Universiti Putra Malaysia and a Bachelor's degree in Health Care Administration from Tehran University of Medical Sciences.