ConvertaX is a Brazilian BPO specialized in high-conversion iGaming operations in Latin America.

We support operators and platforms by solving critical bottlenecks in KYC conversion, CRM retention and 24/7 customer support, operating at scale with strong compliance, governance and performance KPIs.

Our role is to bridge the gap between technology and execution — ensuring players become active, compliant and retained users, especially in complex regulatory environments.

🌵Somos uma empresa com foco em Empreendedorismo social, nossa sede está localizada no Agreste da Paraíba  gerando emprego e desenvolvimento local.

ConvertaX

Rafael Medeiros

This department handles inquiries and provides assistance to customers via various channels.

Customer Support

This department focuses on overseeing and optimizing operational processes to enhance efficiency and productivity.

Operations Management

This department oversees the strategic direction and overall leadership of the organization.

Executive Management

This department focuses on ensuring the quality and reliability of products and services through systematic testing and evaluation.

Quality Assurance

This department manages operational support processes and administrative functions to enhance organizational efficiency.

ConvertaX

Org chart

Teams

Customer Support

Operations Management

Executive Management

Quality Assurance

Support Operations

Offices

ConvertaX

Org chart

Teams

Customer Support

Operations Management

Executive Management

Quality Assurance

Support Operations

Offices

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