Derrick Sagara

Derrick Sagara has a diverse work experience spanning over a decade. Derrick started in 2006 as a Logistics Manager at Cellular Abroad, Inc., where they managed warehouse operations and international distributors. From 2008 to 2009, they worked as a Field Supervisor at Optimized Marketing Solutions, marketing fiber optic systems to AT&T customers and providing tailored solutions to their inquiries.

In 2009, Derrick joined Activision as a Systems Test Engineer, resolving customer support for various gaming platforms and analyzing technical requirements. Derrick then worked at Toll Free Forwarding from 2010 to 2014, initially as a Customer Service/Inside Sales representative and later as a Tech 2 Support representative, resolving advanced technical issues and dissolving escalated complaints.

From 2011 to 2013, they also worked at TollFreeForwarding.com as a System Administrator, monitoring live SIP calls and evaluating software monitoring solutions. In 2014, they briefly returned to Toll Free Forwarding as a Tech 3 Support representative, envisioning and spearheading a new department position to connect the software development and call center teams.

Derrick's next role was at Fonality in 2015, where they served as an L2 Senior SIP/VoIP Engineer. Derrick demonstrated excellent customer service and support skills, communicated complex technical information in simple terms, and specialized in debugging call and connection problems.

In 2016, Derrick joined UniVoIP as a Technical Support Engineer, providing support to clients and suggesting network, hardware, and software adjustments to improve call service. Derrick later became a Junior Voice Services Engineer, responsible for configuring and supporting voice services.

Most recently, in 2021, Derrick joined Convoso as a Senior VoIP Support Engineer, where they utilize their extensive VoIP expertise to provide support to clients.

Overall, Derrick Sagara has gained significant experience in customer service, technical support, VoIP engineering, and system administration throughout their career.

Derrick Sagara attended UC Irvine from 1999 to 2001, studying Music Performance, General. Prior to that, from 1997 to 1999, they attended LACHSA and obtained a Diploma in Piano Performance. Derrick also has additional certifications, including an OpenSIPS BootCamp certification from the OpenSIPS Project obtained in January 2023, an IT Service Management Foundations: Tools certification from LinkedIn obtained in July 2021, and a Lean Six Sigma White Belt Certification from Advanced Innovation Group Pro Excellence (AIGPE) obtained in July 2020. In addition to formal education, Derrick also mentions a period of personal development in their education history, referred to as "Life of Hard Knocks," although the specific start and end years are not provided.